_edited.png)
Shipping Policy
Last Updated: March 2024
​
Order Processing Time
We strive to ship all in-stock items within 1 to 2 business days of ordering. Backorder and pre-order items will be shipped as soon as they become available. We primarily utilize USPS First Class Mail for shipping. Orders placed Monday through Friday before 12 PM PST will typically be shipped the same or next day. Please note that we do not process orders on weekends or holidays. Back-ordered items will be shipped promptly upon restocking, and no additional charges will be incurred for these items. In the event of significant delays with non-back ordered items, we will promptly notify you via email or phone.
​
Shipping Rates
Our standard domestic shipping rate is $9.99 for all orders within the United States. Shipping rates may be subject to adjustments based on package size, weight, or value. Expedited shipping options are available upon request, with additional fees applicable.
​
PO Boxes or APO/FPO Addresses
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
Upon shipment, you will receive a Shipment Confirmation email containing your tracking number.
​
Customs, Duties, and Taxes
Customers are solely responsible for any customs duties or taxes applied to their order. All fees incurred during or after shipping are the responsibility of the customer. If you reject your package due to customs fees, please arrange for its return to sender. Upon receipt of the returned package and verification of all items being in good condition, we will issue a refund minus shipping costs and a 25% restocking fee.
​
Damages
The Burnt Leaf Lounge is not liable for any damage, loss, or theft of shipped items. In the event of damage during transport, please contact the shipment carrier to file a claim. Ensure to retain all packaging materials and damaged goods for the claims process.
Legal Compliance
Buyers acknowledge that it is their responsibility to ensure that shipping tobacco products to their country or state is legal. Buyers are also responsible for any applicable taxes, levies, or fees charged by governmental entities. The Burnt Leaf Lounge does not cover losses due to seizure or loss by authorities.